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Frequently Asked Questions
Am I allowed to have more than one account?
No. Castles Gold allows 1 account per person.
Is there a minimum age requirement?
Yes. We require members to be at least 16 years of age.
Someone else in my household would like to join your program. Is this permitted?
Yes, providing that the following 3 requirements are met.:
1)You must use separate computers,
2)You must use separate ISP's, and
3)You must use separate payment accounts unless prior authorization is given.
How can I log into my account?
By going here and entering your user id and pw and then clicking log in or simply hitting enter.
How can I cancel my account?
Go to your user info page and at the bottom of the page you enter your user name
and password, then click cancel.
How can I cancel receiving your newsletters?
Your membership in our program allows Castles Gold to send you email messages and advertisements. You may not cancel receiving email ads without terminating your membership in our program and forfeiting any and all earnings. Log in to your account and click the "User Account Info." Link. At the
bottom of the page you will find the option to "Cancel Account".
How can I change my personal information?
Log in to your account and click the "User Account Info." link. You will be able
to edit any of your information except your name and member ID.
I live outside the US, can I join?
We allow anyone who can read and understand English.
I have Web-TV, can I join too?
Yes, though some programs will not allow WEB-TV users to join their program, we
welcome WEB-TV users. Our efficient tracking method allows WEB-TV users full earning
Why can't I log into my account?
If you have not rejoined from the old scripts, you need to rejoin the site and then email both your username on the old scripts and your username on the new scripts to email@example.com. I will then add your balance and downline, etc from the old scripts. If that is not the case, check our hall of shame. If neither are the case, please email me at firstname.lastname@example.org.
I lost my password. What can I do?
Under the login box it will say "Lost Password". Click on that and then enter your username. Your username and password will then be sent to the email in which you have signed up with. Make sure you enter a valid email address when you join since you will need it!
How much do I earn by participating in paid-emails?
Each advertiser pays a different amount based on the type of advertising and the amount per click that each member will earn. That said, we do not guarantee a set amount per cllick. We do, however guarantee that a large percentage of our earnings go to our members.
How can I refer other affiliates?
When you are logged in, click on the "Referral Tools" link. This will give you your referral URL and banners to use.
You may add your referral url to your email signature. You can give out flyers or advertise in any way you wish except for Spamming.
What can I earn through referrals?
You will earn 16% of anyone you directly refer. This does not take money from your referrals, it just simply says that whatever your referrals earn. If I sent a link for $1 (using this number cause it's easiest to figure), and both you and 1 of your referrals clicked it, you each would earn the $1 and then you would earn $0.16 on top of that just because your referral clicked it too.
Are my referral earnings working?
Yes, it takes many paid emails received by affiliates to have referral earnings
show up, even for affiliates that have 100's or 1000's in their downline. Referral
earnings are displayed once a referred member has earned their referring member
at least 1 full cent. Technically a member with 1000 referrals that have each
earned him/her 1/2 cent has earned $5.00 but their earnings will not be shown
until an individual member has earned them 1 full cent.
When can I request payment?
You may request payment when your balance reaches the minimum payout. This is currently $5 for most members, but some upgraded memberships have a lower payout.
How can I request payout?
There is an option in your redemptions for a cashout. After you reach your minimum you may click it to request.
Can I use my earnings to purchase advertising?
Yes you may. All advertising purchased through your redemption area using your account funds offers a 25% discount from what it is sold for on the advertising page.
When am I paid?
After you have reached the minimum payout, submitted your payout request and your account is in good standing. Payment will be issued within 30 days.
How am I paid?
We can pay through PayPal and Serve. If you would like to redeem through an option only offered when available, please let me know a few days ahead so I can see about transferring funds if needed. This will help insure that you are paid in a timely manner.
What payment methods do you accept?
We will accept: Paypal and Serve. I will not accept credit cards at paypal. I will also accept money orders if the purchase is $10 or more. $2 will be added to Money Order payments for processing.
I have a website I would like to advertise, where can I find information on your different programs and costs?
Visit our advertisers section of the website for complete details.
Do you allow advertising for all sites?
We do not allow advertising for the following:
1) Adult sites
2) Any sites containing warez, viruses, or auto bookmark, search,download
3) Any sites on our Banned List
4) Any sites promoting illegal activities, violence or anything discriminatory
If you have other questions, please feel free to email me.
I have questions not listed, what can I do?
and supply as much information as possible so we can solve the problem in a timely